TERMS AND CONDITIONS
OWN RISK AND DAMAGES
All guests and clients participate in E-Bike Trail Blazers tours/activities at their own risk. Should
the client damage the E-Bike due to his/her negligence, you shall be required to pay for the
damages as determined by the Manager on Duty before you leave the activity area.
E Bike Trail Blazers will provide invoices for the replacement parts and labour within 14 days
and refund the hirer if the damages are claimed to exceed those sustained.
CANCELLATION OF ACTIVITY
E-Bike Trail Blazers operates in diverse and changeable weather conditions, and all tours and
activities are subject to these conditions. Management reserves the right to cancel any
activity due to unforeseen circumstances, including but not limited to unavailability,
insufficient passengers and/or unfavorable weather conditions. Clients will be assisted in
rescheduling affected bookings. If a booking cannot be rescheduled, the new booking price
will be refunded within 30 days. In case of a weather cancellation, weather conditions are
judged exclusively by the Management of E-Bike Trail Blazers, and guests must report for the
activity unless notified by E-Bike Trail Blazers.
REFUNDS
There will be no refunds in the event of a no-show by a guest on the activity date.
Suppose an amendment is not received three days before the activity is booked. In that case,
the guest will shall be responsible for the full cost of the total number of passengers initially
confirmed.
• 30 days cancellation before arrival: 100% refund
• 15 - 29 days cancellation before arrival: 75% refund
• 4 - 14 days cancellation before arrival: 50% refund
• 24 hours - 3 days cancellation before arrival: 0% refund
• If this product is bought as a Voucher or Gift Voucher, then a 0% refund policy
applies.
Re-routing of tours in the unlikely event that E-Bike Trail Blazers does not have access to a
specific area of the booked service or voucher on the day of the tour, then E-Bike Trail Blazers
retains the right to re-route affected tours accordingly.
ARRIVAL AT VENUE
Kindly ensure you arrive at the venue 30 minutes before your tour departure time. Your tour
may be forfeited and not refunded or rescheduled if you arrive later. If, however, you contact
us before your tour commencement time, we can make alternate arrangements. Timeously
means well beforehand.
LOSS OR DAMAGE
Loss or damage of any client property. The owners and managers of E-Bike Trail Blazers cannot
be held liable or responsible for any loss or damage of any belongings or property of the
clients.
INDEMNITY
All clients will be required to sign an indemnity before the tour takes place.
CLIENT IMAGE CONSENT FOR SOCIAL MEDIA
Photographs and videos are taken during your service/appointment. These images may be used for promotional purposes on our website and social media platforms. By using our services, you grant us permission to use your likeness captured in these photographs/videos for promotional purposes.
If you DO NOT want your image used on our social media platforms or website, you must notify us in writing. Please note: If we do not receive written notification from you opting out, we assume your consent to use your image for promotional purposes as described above.
TOUR PRICE
All tour prices are subject to change without prior notice. PayGenius terms and conditions
E-Bike Trail Blazers is a business in the activity industry.
CUSTOMER PRIVACY POLICY
E-Bike Trail Blazers shall take all reasonable steps to protect the personal information of users.
For the purpose of this clause, ‘personal information’ shall be defined as detailed in the
Promotion of Access to Information Act 2 of 2000 (PAIA).
PAYMENT OPTIONS
Payment may be made via Visa, MasterCard, or credit cards for online bookings. Bank
transfers or cash will only be accepted for direct bookings into the bank account of
E-Bike Trail Blazers, the details of which will be provided on request. Credit card acquiring and
security transactions will be acquired for E-Bike Trail Blazers, the approved payment gateway.
Customer details are separate from card details. Customer details will be stored by
E-Bike Trail Blazers separately from card details, which the client enters on the PayGenius
security site. (Detail: www.paygenius.co.za). Merchant outlet country and transaction
currency. When presenting payment options to the cardholder, the merchant outlet country
is South Africa, and the transaction currency is the South African Rand (ZAR).
RESPONSIBILITY
E-Bike Trail Blazers takes responsibility for all aspects of the transaction, including the sale of
goods and services sold on this website, customer service and support, dispute resolution
and delivery of goods.
COUNTRY OF DOMICILE
This website is governed by the applicable laws of South Africa, and E-Bike Trail Blazers
chooses as its domicilium citandi et executandi for all purposes under this agreement,
whether in respect of court process, notice or other documents or communications of
whatever nature.
VARIATION
E-Bike Trail Blazers may, in its sole discretion, change this agreement or any part thereof at any
Time without notice.
COMPANY INFORMATION
E-Bike Trail Blazers (PTY) LTD is based in South Africa, trading as E-Bike Trail Blazers and with
company registration number 2023/615650/07. Please direct any questions and queries to
info@ebiketrailblazers.co.za