Frequently Asked Questions

We have put together a collection of commonly asked questions that buyers frequently have.
  • Never use a high pressure washer to clean your e-bike.
  • The pressure can force water into electrical components as well as mechanical components of your e-bike which can cause problems and corrosion.
  • The best way to clean an e-bike is with a wet sponge or a garden hose at low pressure running water.
  • Make sure the e-bike is switched off and that the LCD display and control switch is covered when using a hose.
  • Use a soft brush like a paint brush to remove sand and dirt from hard to reach corners.
  • Be sure to spin the wheels and turn the crank after washing your e-bike to disperse water from the bearing areas before parking the bike.
  • Use silicone spray or any anti-corrosion spray to prevent corrosion.
  • Do not contaminate the brake rotors or brake pads with any type of oily substance.
  • Clean chain with paraffin, rinse thoroughly, let it dry completely, wipe with a cotton rag and apply one drop of chain lube to each chain link on inside of chain.
  • Never leave your e-bike in the pouring rain and never ride through water deeper than crank or hub height.
  • Battery casings are weather proof, but refrain from spraying water at high pressure onto batteries.
  • Always switch battery off when washing your e-bike.
  • It is crucial to charge the battery fully before first use.
  • Modern Lithium Ion batteries do not build up memory and it’s better to charge battery fully after use than to drain fully before each recharge.
  • Never store the battery in a discharged state and always store in a cool, dry place out of direct sunlight.
  • Extended periods of extreme heat may damage batteries and shorten the life expectancy thereof.
  • The electric system of an e-bike is sealed and for all practical purposes maintenance free if installed correctly.
  • Other components of e-bikes are similar to conventional bicycles and maintenance is done accordingly.
  • For complete peace of mind we recommend that you have your e-bike serviced professionally by EBikeTrailBlazers as per recommended service schedules where possible.
  • Frame: 24 months
  • Samsung Lithium Ion Battery 18 months
  • Bafang Controller: 18 months
  • Charger: 12 months
  • Improper Operation
  • Improper Maintenance
  • Accident Damage
  • Water Damage
  • If you make a component for component comparison between WOW E-Bikes and the generic imports, the difference in terms of quality will soon become apparent.
  • Under normal operating conditions your top quality cells Li-ion battery pack will be functioning at optimum condition for many many charging cycles and will last for many years if protected from extreme high or low temperatures.
  • Every WOW E-Bike comes standard with a 3A Smart Charger which should charge a battery fully from very low in 3 to 4 hours.
  • Light rain is okay yes. Our systems are water resistant and not waterproof, we do advise not to ride in areas where your motor or battery may possibly be submerged in water – a WOW E-Bike is not an amphibian vehicle.
  • No, it’s very easy – you basically just put in & tighten the front wheel, turn & tighten the handlebars & re-fit the two pedals. Easy to follow instructions are included in the box.
  • Use Anti-corrosion spray like silicone spray to maintain your e-bike after each ride or if your bike has been standing for a while. Keep your WOW E-Bike clean and dry, especially around the electrical components.
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